The customer's ________ reflects existing and latent needs and includes dimensions such as the need for participation,stability,freedom,and change.
A) competence space
B) resource space
C) emotional space
D) relationship space
E) cognitive space

Question

Quizplus · Accepted Answer

The dimensions listed - need for participation, stability, freedom, and change - are all related to the cognitive space, which reflects a customer's beliefs and attitudes toward a particular product or service. Competence space refers to a customer's ability to use the product or service effectively, while resource space refers to their access to resources that might affect their ability to use or benefit from it. Emotional space relates to the customer's emotional state and how it might impact their interactions with the product or service, while relationship space refers to their connections with other customers, the company, or other stakeholders.

The Customer's ________ Reflects Existing and Latent Needs and Includes