Clients judge the service outcome not only by its ________ but also by its functional quality.

Question

Quizplus · Accepted Answer

The statement mentions that the clients judge the service outcome not only by its technical quality but also by its functional quality. This means that the quality of the service's technical aspects, such as accuracy, reliability, and responsiveness, is as important as its functional aspects, such as timeliness, attentiveness, and communication skills. Therefore, the best answer is E (technical quality).

Clients Judge the Service Outcome Not Only by Its ________