A service company can differentiate itself by designing a better and faster delivery system.Of the three levels of differentiation,________ describes how well suppliers handle emergencies,product recalls,and answering inquiries.

Question

Quizplus · Accepted Answer

Resilience refers to the ability of a company to effectively handle emergencies, product recalls, and inquiries, showcasing its capacity to adapt and respond to unexpected challenges.

A Service Company Can Differentiate Itself by Designing a Better