Not all ________ improve service quality,but they can make service transactions more accurate,convenient,and faster.

Question

Quizplus · Accepted Answer

Self-service technologies can improve service transactions by allowing customers to complete tasks on their own, which can lead to increased accuracy, convenience, and speed. While service standards, top management commitment, and strategic concepts can all contribute to overall service quality, they may not necessarily improve service transactions in the same direct way that self-service technologies can. Service-quality perceptions are a measure of how customers view the quality of service they receive, and are not necessarily related to the use of self-service technologies.

Not All ________ Improve Service Quality,but They Can Make Service