The health information management director of Lakeview Hospital is gathering data to help in the preparation of departmental productivity standards. She finds that there are three hospitals of approximately the same size and service model that have achieved a 3- to 4-day turnaround from patient discharge to billing the payer. She has contacted these facilities to learn more about how the organizations are achieving this standard. The activity described is called:

Question

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The activity described is benchmarking, which involves comparing an organization's performance metrics to those of other similar organizations in order to identify best practices and potential areas for improvement. In this case, the health information management director is gathering data from other hospitals to determine how they are achieving a 3- to 4-day turnaround for patient billing.

The Health Information Management Director of Lakeview Hospital Is Gathering