One of the powerful tools available to help improve processes in services is known as:
A) Benchmarking
B) Quality control
C) Process mapping
D) Total quality management
E) None of the above

Question

Quizplus · Accepted Answer

Process mapping is a powerful tool that helps identify inefficiencies and areas for improvement in service processes. It involves creating a visual representation of the steps involved in a service process, which helps to identify where delays, bottlenecks, or other issues may be occurring. By mapping out service processes, organizations can streamline workflows, reduce errors, and improve overall service quality. Benchmarking, quality control, and total quality management are all related tools and concepts, but process mapping is the specific tool that is most closely associated with improving processes in services.

One of the Powerful Tools Available to Help Improve Processes