A reliable employee you supervise has come to speak with you about a leave of absence related to personal issues. To understand her feelings and needs, you should engage in
A) content listening.
B) sustained listening.
C) empathic listening.
D) critical listening.

Question

Quizplus · Accepted Answer

Empathic listening involves not only hearing what the employee is saying, but also understanding and acknowledging their feelings and needs. This is particularly important when it comes to personal issues, as employees may be hesitant or anxious to talk about them. By engaging in empathic listening, you can create a supportive and understanding atmosphere and help the employee feel heard and valued.

A Reliable Employee You Supervise Has Come to Speak with You