To avoid being accused of defamation, you should
A) make it clear to disgruntled customers that you refuse to be intimidated.
B) avoid any kind of behavior that could be considered abusive.
C) refuse to communicate with unhappy clients.
D) frequently refer to company policy.

Question

Quizplus · Accepted Answer

Avoiding any behavior that could be considered abusive is the best way to avoid being accused of defamation. It is important to remain professional and polite in all interactions with customers, even when addressing complaints or negative feedback. Referring to company policy and refusing to communicate with unhappy clients may not necessarily prevent accusations of defamation. Making it clear to disgruntled customers that you refuse to be intimidated could actually escalate the situation and potentially lead to legal issues.

To Avoid Being Accused of Defamation, You Should