Have you ever called a customer service number and been told that your call was being monitored in order to improve the efficiency provided the individual customer? If that monitoring were by a trained job analyst engaged in a job and organizational analysis, the analyst would be using which of the following techniques?
A) observation
B) experimentation
C) primary research
D) questionnaire
E) survey sampling

Question

Quizplus · Accepted Answer

Monitoring customer service calls would involve observing the interactions between the customer and the representative. This falls under the technique of observation within the context of job and organizational analysis.

Have You Ever Called a Customer Service Number and Been