In the chapter opening vignette "Managing Human Resources at the United States Postal Service", the success of the USPS's approach to performance-based pay is due to:
A) the support it has from top-level managers
B) the use of clear and specific performance targets
C) rewards that are clearly linked to performance
D) pay consequences that are large enough to make a difference to employees
E) all of the above

Question

Quizplus · Accepted Answer

The success of USPS's approach to performance-based pay is due to all of the above factors. The support of top-level managers is crucial to ensure that the approach is implemented effectively. Clear and specific performance targets are necessary to help employees understand what is expected of them and how they can work towards earning rewards. Rewards that are clearly linked to performance help to reinforce the connection between good performance and pay. Finally, pay consequences that are significant enough make a difference to employees and incentivize them to perform to the best of their abilities.

In the Chapter Opening Vignette "Managing Human Resources at the United