Match the following scenarios to their associated dysfunctions of bureaucracy.
-A supermarket cashier is faced with a queue because an item has been presented without a barcode. Rather than wait for an assistant to find a similar item, they remember the price and ring it through the till under a general product code.
A) Red tape
B) Bureaucratic personality
C) Mock bureaucracy
D) Discretion

Question

Quizplus · Accepted Answer

This scenario is an example of the dysfunction of discretion, where the employee uses their own judgment to bypass the normal bureaucratic procedure in order to resolve the issue more quickly.

Match the Following Scenarios to Their Associated Dysfunctions of Bureaucracy