Maggie has just been emailed 20 pages of software content from her manager. As the technical communicator on staff, he has instructed her to revise it to "make sense" to people. What are the three questions Maggie should ask her manager before she begins the project of revising the content?
A) What do you mean by "make sense?" How do you want me to revise the content? Who are my readers?
B) What is the purpose of the project? Who are my readers? In what context will they be accessing this information?
C) Who are my readers? What do they need to do with the content? What is the purpose?
D) What is the deadline for this project? What software do you want me to use to compose the documentation? Do you want me to save it on a USB?

Question

Quizplus · Accepted Answer

Because individuals in a workplace generally only read what they have to in order to do their job or content that is useful to them, knowing your readers' responsibilities in the organization can help you anticipate their attitude so you can relate or associate your message to your readers' job. This may compel them to read your writing if they know it is valuable to them and content they can act on.

Maggie Has Just Been Emailed 20 Pages of Software Content