When we say congruence, we are referring to
A) Making sure you are communicating the same message through all channels
B) Be sure they know everything is about you
C) The state where equal weight is given to their concerns as to yours
D) The customer is always right

Question

Quizplus · Accepted Answer

Congruence in communication refers to ensuring that the same message is consistently conveyed across all channels, aligning verbal and non-verbal communication.

When We Say Congruence, We Are Referring to