Technician A says that it is a good idea to perform a test drive before attempting repairs. Technician B says that its a good idea to let the customer accompany the technician on the test drive. Which technician is correct?
A) Technician A only
B) Technician B only
C) Both technicians A and B
D) Neither technician A nor B

Question

Quizplus · Accepted Answer

Technician A is correct because performing a test drive can help to identify the issue and also ensure that the repair has been successful. Technician B is also correct because letting the customer accompany the technician on the test drive can help to build trust with the customer and provide them with a better understanding of the issue and the repair.

Technician a Says That It Is a Good Idea to Perform