Effectiveness is defined as the unit cost to produce a good or service.
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Q7: Inputs are sometimes measured as personnel costs.
Q8: Activities are defined as the processes, events,
Q9: Outcomes are defined as the immediate, direct
Q10: Goals are measures of program activities.
Q11: Short-term outcomes are the same as long-term
Q13: Benchmarks are standards against which performance is
Q14: Peer organizations are those that are one
Q15: Some managers mistake workload ratios for efficiency
Q16: Equity measures are used to compare performance
Q17: A forecast is defined as a prediction
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