Some managers mistake workload ratios for efficiency measures.
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Q10: Goals are measures of program activities.
Q11: Short-term outcomes are the same as long-term
Q12: Effectiveness is defined as the unit cost
Q13: Benchmarks are standards against which performance is
Q14: Peer organizations are those that are one
Q16: Equity measures are used to compare performance
Q17: A forecast is defined as a prediction
Q18: Whereas planning discusses what the future will
Q19: Forecasting methods are generally distinguished by whether
Q20: Forecasting should use multiple methods.
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