A coach tells a player she is pleased with her behavior while avoiding eye contact and shaking her head. This mixed message could be labeled a _____ error.

Question

Quizplus · Accepted Answer

The coach's verbal message ("pleased with behavior") is contradicted by her nonverbal cues (avoiding eye contact and shaking her head). This is a sender error in which the coach's nonverbal cues are sending a different message than her verbal message.

A Coach Tells a Player She Is Pleased with Her