Question 1

Which windows 8 and 8.1 feature allows you to synchronize files in the cloud?

Accepted Answer

One Drive or formerly known as Sky Drive is a windows 8/8.1 feature that allows files to be synchronize/store files in the cloud.
Drop Box (by Dropbox Inc.) is a third party hosting service that offers cloud storage and file synchronization. iCloud is similar to Drop Box and One Drive but is an Apple Inc. product. Branch Cache is a windows 8/8.1 feature but is a bandwidth optimization technology, not cloud storage/file synchronization service.

Question 2

In Windows 8/8.1, which keyboard shortcut combination summons the Charms Bar?

Accepted Answer

Windows + C keyboard shortcut brings the Charms Bar. This bar sports five icons: Search, Share, Start, Devices, and Settings.
Windows + E brings up windows explorer. Alt + Tab cycles through opened Apps. Windows + Tab does the same thing as the Alt + Tab but in reverse order.

Question 3

What feature is included with Windows 8/8.1 that allows a system administrator to use of cmdlets or run scripts and functions to perform certain tasks?

Accepted Answer

PowerShell is a windows tool commonly used for systems administration by making use of cmdlets and scripts. PowerShell can be installed to previous versions of Windows. In Windows 8/8.1, PowerShell is integrated.
iTerm2 is a terminal editor for Mac OS (successor of iTerm). PuTTy is a free SSH and Telnet client. CMD is a windows tool similar to PowerShell but not as powerful as the PowerShell.

Question 4

You are the systems administrator for your company. You want to implement a WAN bandwidth optimization technology in order to improve end user productivity and network performance for client computers that are running windows 8 Enterprise. Which feature will allow you to do this?

Accepted Answer

BranchCache is a feature of some Windows Server 2012/2008 and Windows 8, as well as some Windows 7 operating systems that provides a way to optimize WAN bandwidth when users at branch offices access content on remote servers.
Universal Group Membership Caching is a server-side (domain controllers) technology which can be set to allow faster logon times or low network bandwidth consumption. PowerShell is a windows tool commonly used for systems administration by making use of cmdlets and scripts. PowerShell can be installed to previous versions of Windows. In Windows 8/8.1, PowerShell is integrated. AppLocker is Windows 7/2008 R2 feature that provides an administrator control over applications access.

Question 5

You want to install 64 bit version of Windows 8.1 on your machine. Your machine currently have the following specs: Processor: 3 GHz with support for PAE, NX, and SSE2
RAM: 1GB
Hard disk space: 16GB
Graphics Card: DirectX 10 Video Card
Which components should you upgrade first to achieve proper functionality? (Choose two.)

Accepted Answer

Since you are installing 64bit version of Windows 8.1, you need to have at least 2Gb of RAM and 20 GB of Hard disk space.
At the minimum, your system should have the following specs:
Processor: 1 GHz or faster with support for PAE, NX, and SSE2
RAM: 1 GB (32-bit) or 2 GB (64-bit)
Hard disk space: 16 GB (32-bit) or 20 GB (64-bit)
Graphics card: Microsoft DirectX 9 graphics device with WDDM driver

Question 6

Which Mac OS X 10.5 feature allows a user to restore the whole system or files from the OS X install DVD?

Accepted Answer

Time Machine is a backup software for Mac OS X 10.5 or higher. It is a backup utility that can restore the whole system or files from an OS X installation DVD or Recovery HD.
System Restore is a Windows tool used to restore system state or files to an earlier point and time. Backup and Restore is a Windows component used to backup/restore files from a backup or system image. Rollback RX is a third party backup solution that works like OS X's Time Machine and Windows' System Restore.

Question 7

You just purchased a new machine that runs OS X. You want to view the full system information of your Mac. On a terminal, which command should you enter to view your full system information?

Accepted Answer

To view the detailed system information of your Mac system, you can use the command system_profiler. This is the command line version of viewing the full system information of a Mac. A GUI app named System Profiler can be used instead, which is found in the OS X's Utilities folder.
The command sw_vers is used to display the current Mac OS version. The Mac OS command uname -a is used to display the kernel version, xnu release, CPU architecture, etc. The msinfo32 is a Windows command used to display Windows System Information just like the system_profiler does. The command ms_config is also a Windows command used to view/modify Windows startup settings.

Question 8

You have a computer running on Linux. You currently don't have a GUI app for backing up files. You want to schedule a backup using a command line backup utility, which creates an archive of specified files. Which command should you use to accomplish your task?

Accepted Answer

tar or Tape Archive is a linux command line utility that can be used to archive files for backup purposes. You can easily script this command to perform scheduled backup.
The command wbadmin is a Windows command used to backup or restore the system, volumes, files, folders, and applications.

Question 9

You just installed a Linux distro on your machine, specifically Fedora 21. You want to manage some installed applications packages on your machine. Which Fedora package management utility should you use?

Accepted Answer

yum or Yellowdog Updater, Modified is the official package management utility for RPM-based distributions such as Fedora. As of Fedora 22, this utility has been replaced with DNF.
Apt-get is the package management utility for Debian-based distros such as Ubuntu. Pacman for Arch Linux and portage for Gentoo.

Question 10

Which Linux command should you use if you want to view or set the TCP/IP properties of wired network connections?

Accepted Answer

To view TCP/IP properties of wired connections, you can use the command ifconfig.
The command iwconfig works the same as the ifconfig but is used for wireless connections. The command ipconfig is used in to view TCP/IP properties of wired/wireless connections in a Windows environment.

Question 11

Which mobile security methods allow corporate administration of mobile devices?

Accepted Answer

MDM stands for Mobile Device Management. This allows corporate administration of mobile devices, which ensures productivity of employees as well as prevent breach of policy caused by employees.
BYOD stands for Bring Your Own Device. This refers to policy which allow employees to bring their own devices to the workplace. These devices can be permitted access privileged company information and applications. MITM (Man-in-the-Middle Attack) is actually a method used by malicious users to access/intercept network traffic. WYSIWYG or What You See Is What You Get refers to how a result looks like while a program is being created.

Question 12

What security feature on android devices running OS version 5 or later, allows users to use facial recognition, voice, or trusted places to unlock the device screen?

Accepted Answer

Smart Lock is a security feature on devices running android OS 5.0 or higher. There are several options available for Smart Lock such as Trusted Face, On-body detection, Trusted Places, Trusted Voice, and Trusted Device.
Touch ID (Fingerprint Lock) is a security feature on devices running IOS (iPad Pro, Air 2, mini 3 or later and iPhone 5S) which uses fingerprint identity sensor for unlocking the device. Passcode is a security feature for iPhone, iPad, or iPod touch devices that allow users to enter a PIN number to unlock the device. Other devices of different manufacturers also use Passcodes (or PIN). Swipe Lock is a security feature that allows locking and unlocking a device screen by swiping the screen with your finger(s) from/to different directions.

Question 13

Which of the following is an example of MDM software, now owned by VMware, and is used to manage content, applications, and emails?

Accepted Answer

AirWatch is an MDM software used to manage content, applications, and Emails founded by John Marsahll, but now owned by VMware.
Cisco's Meraki is an MDM solution that provides over-the-air centralized management for mobile devices such as iPads, Androids, Macs, and PCs. Intune is a Microsoft-based MDM solution. Profile Manager is an Apple IOS Lion MDM solution, which only support IOS devices.

Question 14

You own a phone with private data stored. You want to be able to secure by erasing the private data in case you lose your phone. Which of the following methods should be implemented?

Accepted Answer

Remote Wipe is a method of securing by remotely erasing private data in case the device is stolen or lost. GPS Locator is a device used to track or locate a person or device using the Global Positioning System. Antivirus/Anti-Malware is a software used to prevent, detect, or remove malicious programs.

Question 15

Which of the following makes use of remote location to store backed up data from an Apple device?

Accepted Answer

iCloud is a cloud computing/storage service from Apple Inc. iCloud makes use of remote location to store backed up data from an Apple device.
Google Play is Google's official app store/portal for android apps. iOS is an operating system for Apple-based mobile devices.

Question 16

A customer complains that a recently purchased app from an official app store is not loading upon installation. Which action could help troubleshoot the problem?

Accepted Answer

Apps purchased from an official app store or cloud will always remain available for download. You should first try to delete/uninstall, then reinstall the app.
You don't have to update the phone OS. It could cause other apps to stop working or needs to be updated also. Running an antivirus might not help since the problem could be a corrupted installation. The customer doesn't have to file a warranty claim, since the problem is app-related.

Question 17

A customer complains that at times, their phone signal suddenly drops or beocmes weak. Which of the following could be the problem?

Accepted Answer

One reason for phone signal issues is a defective OS update (either the OS manufacturer update or the carrier itself is the problem). It could be that the OS manufacturer pushes an update that actually degrades performance.

Question 18

A customer complains that their iPhone 6 battery is constantly drained even if no apps are running in the background. What other reason might be causing the power drain?

Accepted Answer

Signal searching is one of the biggest culprit for power drain on smart phones. If something impedes the performance of the antenna, it might keep on searching for signal, which drains the battery.
Memory effect or Battery effect is an issue with Nickel Cadmium and Nickel Metal Hydride batteries, wherein they develop memory that causes them to hold less charge. IPhone 6 uses Li-Po battery.

Question 19

A slow data speed is being experienced by some mobile users on one area of the company building. Several wireless routers have been installed on the building. Which of the following actions should be done to help troubleshoot the issue?

Accepted Answer

Slow data speeds can be caused by too much interference. Try changing the wireless routers' channel to less-used channel.
You don't have to change the wireless encryption to WPA2 enterprise (or personal), although it is recommended for better security. The SSID has nothing to do with data speed.

Question 20

A user complains that his phone data transmission is always over the limit even when they use the phone to browse and do stuff on the internet at his house through wireless connection. Which of the following actions should be done to prevent/fix the issue?

Accepted Answer

Disable the phone data carrier network. It could be that the user disabled the Wi-Fi radio on their phone but forgot to open it when they start using the internet, and it is taking place over the data carrier network.

Quiz 14: Comptia Asp