Question 1

While installing a SATA drive, you attach one end of the drive interface cable to the drive. You are about to attach the other end to the motherboard and realize the motherboard must have what other type of connection (connector, adaptor, or unit)? Choose two.
A)A PATA interface connector
B)A SATA host adapter
C)A SATA interface connector
D)A SATA host simulator unit

Accepted Answer

The mother board must have either a SATA host adapter or a SATA interface connector.
Key Takeaway:A SATA interface connector is designed to use SATA drives, and a host adapter is an extension card installed on the motherboard allowing a SATA interface cable connection.

Question 2

A customer wants a drive that can be plugged in and immediately recognized by the computer without additional configuration settings. What are your options?
A)Only a USB (flash) drive is immediately recognizable.
B)A USB (flash) drive, a FireWire drive, an eSATA drive, and a PATA drive
C)Only a FireWire and USB (flash) drive
D)A USB (flash) drive, a FireWire drive, an eSATA drive

Accepted Answer

A USB (flash) drive, a FireWire drive, an eSATA drive are all immediately recognized without additional configuration.
Key Takeaway:As long as the relevant ports are available on the computer, all the drives will automatically work when plugged in. USB ports are typically built-in to most computers. If FireWire and eSATA ports aren't available, they can be added using extension cards.

Question 3

A 64-bitWindows 7 Professional computer can theoretically handle how much memory?
A)4 GB of RAM
B)192 GB of RAM
C)8 GB of RAM
D)512 GB of RAM

Accepted Answer

A 64-bitWindows 7 Professional computer can theoretically handle 192 GB of RAM. However, it is unlikely that you would install that much memory.
Key Takeaway:In theory, 64-bit computers can support up to 16 exabytes of RAM, but a physical limit of 4 petabytes has been imposed due to size limitations on physical memory chips. Also, operating systems impose further limitations on the amount of memory they can address.

Question 4

You need to install RAID 5 for data protection but you need to install another drive controller before configuring the RAID 5. Of the following, what options do you have?
A)SCSI RAID 5 controller
B)PATA RAID 5 controller
C)USB flash drive RAID controller
D)SATA RAID 5 controller

Accepted Answer

You can install a PATA, SATA, or SCSI RAID 5 controllers using a PCIe card.
Key Takeaway: RAID 5 (block-level striping with distributed parity) requires all drives but one to be present to operate; drive failure requires replacement, but the array is not destroyed by a single drive failure.

Question 5

For a built-in Windows 7 fingerprint reader to work, where do you set it up in Windows 7?
A)Devices and Printers
B)Control Panel
C)Program Files
D)Device Manager

Accepted Answer

In Windows 7, a fingerprint reader can be configured in Devices and Printers.
Key Takeaway:The fingerprint reader will likely show up in the Windows 7 Devices and Printers panel without having to install the drivers. To complete the installation, consult the documentation for the device.

Question 6

You've been tasked with making emergency recovery disks for all of the Windows XP Professional computers in the Customer Service department. What tool in Windows do you use?
A)Recovery Console
B)System Restore
C)Use the recovery discs from the manufacturer
D)ASR

Accepted Answer

To make emergency recovery disks on Windows XP Professional computers, use Automated System Recovery (ASX). ASX is only available in the Windows XP Professional version, not the Home version.
Key Takeaway:ASR is a two-part back-up and restore operation. ASR backs up system files but not the user files to disc. This is considered a final option since the recovery may restore the system but not the user data or user configuration settings.

Question 7

A customer wants to install a Blu-ray drive for watching movies. What is the required prerequisite to use a Blu-ray drive?
A)The display system must be upgraded to comply with BRDVD.
B)The display system must be upgraded to comply with BDHP.
C)The graphics card must be upgraded to comply with HDCP.
D)You only need the Blu-ray drive.

Accepted Answer

The digital display must be upgraded to comply with the HDCP standard.
Key Takeaway: HDCP (high-bandwidth digital content protection) is a form of digital copy protection.

Question 8

Most laptops are not designed for their upgrade options using internal expansion slots. If you are looking at a laptop's motherboard, which expansions sots are you likely to see? Choose all that apply.
A)52-pin Mini PCI slot
B)100-pin Mini PCI slot
C)52-pin Mini PCI Express slot
D)100-pin Mini PPCI Express slot

Accepted Answer

The most typical expansion slots available on laptops is the 100-pin or 124-pin Mini PCI slot and the 52-pin Mini PCI Express slot.
Key Takeaway:The bottom slot in the diagram below is a Mini PCI Express slot.

Question 9

The Key Accounts manager needs to install a 54 Mbps Wireless PCI Express card on his laptop. Of the following, which items may need to be removed from the laptop to install this card?
A)Keyboard
B)Monitor
C)Battery
D)Expansion slot cover

Accepted Answer

Not all laptops will require you to remove the keyboard but this is possible. Expansion slots are pretty standard and removing the battery is always a good idea when installing or removing components.
Key Takeaway:Just like desktop systems, laptops have expansion slot covers that need to be removed in order to install an expansion card. The design of the laptop will dictate the need to remove the keyboard and removing the battery is best so no power is generate while you work.

Question 10

A new sales representative needs to transfer data from her Bluetooth PDA to her laptop, but the laptop is not able to connect to Bluetooth. What are two possible options to solve this problem?
A)Tell her to get a different laptop with a Bluetooth adapter
B)Install a Bluetooth Mini PCI Express card
C)Tell her Bluetooth doesn't work with laptops
D)Install a USB Mini Bluetooth adapter

Accepted Answer

A laptop can "upgrade" to a Bluetooth adapter by installing a Bluetooth Mini Express card, a PCMCIA Bluetooth adapter, or a USB Mini Bluetooth adapter.
Key Takeaway: Below is a diagram of a mini USB adapter.

Question 11

A District Manager needs to connect his laptop to a cellular phone network for surfing and e-mail. What does he need on his computer?
A)A WLAN adapter for the laptop and a data plan from his ISP
B)Laptops can't connect to a cellular network, so he needs another connection strategy.
C)A WWAN adapter for the laptop and a data plan from the cellular provider
D)Enable the wireless card in his laptop for WWAN in the BIOS and a data plan from his phone provider.

Accepted Answer

The manager needs a WWAN adapter for the laptop and a cellular data plan in order to connect his laptop to a cellular phone network. A WWAN internal card or a WWAN adapter can be added via USB or as a Mini PCI Express card.
Key Takeaway: A WWAN (wireless wide area network) allows users to establish wireless connections over remote private or public networks using radio, satellite and mobile phone technologies instead of traditional cable networking solutions like telephone systems or cable modems.

Question 12

A global service agent will be conducting several international trips and is concerned about damaging her laptop using foreign electrical sockets. What can she do?
A)She needs separate laptops that are adapted to each country.
B)The standard plug adapter will work fine; there is no need for concern.
C)Bring lots of charged batteries.
D)Buy a laptop power adapter with power auto-switching.

Accepted Answer

She should purchase a laptop power adapter with power auto-switching. The auto-switching power adapter can automatically detect the power being provided via the wall socket and switch to that electrical power standard..
Key Takeaway: Auto-switching power adapter:

Question 13

The business accounting unit needs a laptop docking station for a new employee. What types of connections can be used with a docking station and a laptop? Choose all that apply.
A)eSATA
B)Video
C)Ethernet
D)Audio

Accepted Answer

Generally, the compatible ports are VGA for the monitor (video), Ethernet for the LAN, audio (for sound), and USB.
Key Takeaway: Docking stations allow users to connect a laptop to the docking station to use a full size monitor, keyboard, and mouse which are permanently docked. The docking station must be compatible with the specific make and model of the laptop.

Question 14

A sales rep needs a memory upgrade for their laptop. You locate the correct SODIMM module type and are about to install the memory. What are typical installation processes to follow when replacing or adding SODIMM modules in a laptop?
A)Disassemble the laptop to gain access to the memory.
B)SODIMM modules are usually installed at an angle.
C)Set the jumpers on the memory module.
D)Remove the battery before you open the laptop for the upgrade.

Accepted Answer

SODIMM (small outline dual in-line memory modules) are installed at an angle, (as opposed to vertically), and the battery should always be removed before any work is performed on the laptop.
Key Takeaway: SODIMMis a type of computer memory that has integrated. SODIMMs are a smaller alternative to a DIMMs, being roughly half the size of regular DIMMs, so they are often used in systems that have space restrictions, such as notebooks.

Question 15

In reviewing general specifications for laptop batteries, you discover the following…
A)Current laptops use lithium polymer batteries and maintain the BIOS settings.
B)Current laptops use lithium polymer batteries but do not maintain the BIOS settings.
C)Current laptops use nickel lithium batteries and maintain the BIOS settings.
D)Current laptops use nickel metal-hydride batteries but do not maintain the BIOS settings.

Accepted Answer

The most current laptops use lithium ion batteries and a CMOS battery provides power to maintain BIOS settings.
Key Takeaway: This is a typical lithium ion battery:

Question 16

A customer calls to complain their laptop screen is excessively dim; she can barely see the screen. The screen was fine yesterday. What are the possible issues and solutions? Choose all that apply.
A)The screen inverter is failing and needs to be replaced.
B)The laptop is on battery power and is making the screen dimmer; plug the laptop into a wall socket.
C)The screen dimmer controls need to be adjusted.
D)The screen is failing and needs to be replaced.

Accepted Answer

A failing screen inverter or dying screen pixels can generate an unusually dark screen. Also, a simple adjustment to screen dimmer controls could be the solution.
Key Takeaway: The laptop screen inverter supplies power to the screen backlight and would darken the screen if it is failing. Another common laptop LCD screen issue is the integrated video card could be failing.

Question 17

To replace a failed hard drive on a laptop, you remove the battery and disassemble the computer as needed. With various cable connections, screws, and multiple other components, how do you keep track of what goes where? Choose all that might apply.
A)Take a digital photograph of the different connections and component locations.
B)You've done this before, so there's no need to keep close track of the components.
C)Draw a diagram of the different connections and component locations.
D)Color code the cable ends with where they connect.

Accepted Answer

It is easy to take a digital photograph with your cell phone. A drawing may also be a quick solution. Color coding makes matching quick and easy to see.
Key Takeaway: You never know when you will be interrupted and forget what goes where on the disassembled laptop. Be prudent and have a system to remind you where things go!

Question 18

After installing a printer on a Windows Vista computer, you want to print a test page. Besides knowing the printer is connected, what are you trying to verify when the test page prints? Choose all that apply.
A)The driver software version
B)Graphics are printing correctly.
C)Numbers are printing in the correct sequence.
D)Text is printing correctly.

Accepted Answer

The test page displays several pieces of information (like the driver software version) and verifies graphics and text prints correctly.
Key Takeaway: The printer name and model are also included, and the page will also ensure there are no streaks or blotches from printer components.

Question 19

A printer that doesn't apply a substance to the paper is called:
A)A Laser printer
B)A Thermal printer
C)An Inkjet printer
D)An Impact printer

Accepted Answer

Thermal printers use an inkless solution for printing.
Key Takeaway: Thermal printers create words and images using special heat-sensitive paper. The printer heats areas of the paper to produce text or graphics.

Question 20

A small office needs all of the computers to print to one printer. The manager asks if the printer can be a local and a network printer at the same time. Is this possible?
A)No, a printer connected locally to a computer has to be dedicated to the computer.
B)Yes, if the printer is connected to a PC via USB or LPT cable and is shared on the network via the local PC.
C)Yes, if the computer is connected locally via USB or LPT cable but connected separately to the network with a NIC.
D)No, a printer must be attached to a local computer or attached to the network via a NIC.

Accepted Answer

A printer connected to a local computer can be shared on the network without a special NIC connection.
Key Takeaway: The printer needs to be connected to a local PC via USB or LPT cable (or FireWire in some cases) and shared on the local LAN.

Quiz 6: Other Operating Systems and Technologies

While installing a SATA drive, you attach one end of the drive interface cable to the drive. You are about to attach the other end to the motherboard and realize the motherboard must have what other type of connection (connector, adaptor, or unit) ? Choose two.

A customer wants a drive that can be plugged in and immediately recognized by the computer without additional configuration settings. What are your options?

A 64-bitWindows 7 Professional computer can theoretically handle how much memory?

You need to install RAID 5 for data protection but you need to install another drive controller before configuring the RAID 5. Of the following, what options do you have?

For a built-in Windows 7 fingerprint reader to work, where do you set it up in Windows 7?

You've been tasked with making emergency recovery disks for all of the Windows XP Professional computers in the Customer Service department. What tool in Windows do you use?

A customer wants to install a Blu-ray drive for watching movies. What is the required prerequisite to use a Blu-ray drive?

Most laptops are not designed for their upgrade options using internal expansion slots. If you are looking at a laptop's motherboard, which expansions sots are you likely to see? Choose all that apply.

The Key Accounts manager needs to install a 54 Mbps Wireless PCI Express card on his laptop. Of the following, which items may need to be removed from the laptop to install this card?

A new sales representative needs to transfer data from her Bluetooth PDA to her laptop, but the laptop is not able to connect to Bluetooth. What are two possible options to solve this problem?

A District Manager needs to connect his laptop to a cellular phone network for surfing and e-mail. What does he need on his computer?

A global service agent will be conducting several international trips and is concerned about damaging her laptop using foreign electrical sockets. What can she do?

The business accounting unit needs a laptop docking station for a new employee. What types of connections can be used with a docking station and a laptop? Choose all that apply.

A sales rep needs a memory upgrade for their laptop. You locate the correct SODIMM module type and are about to install the memory. What are typical installation processes to follow when replacing or adding SODIMM modules in a laptop?

In reviewing general specifications for laptop batteries, you discover the following…

A customer calls to complain their laptop screen is excessively dim; she can barely see the screen. The screen was fine yesterday. What are the possible issues and solutions? Choose all that apply.

To replace a failed hard drive on a laptop, you remove the battery and disassemble the computer as needed. With various cable connections, screws, and multiple other components, how do you keep track of what goes where? Choose all that might apply.

After installing a printer on a Windows Vista computer, you want to print a test page. Besides knowing the printer is connected, what are you trying to verify when the test page prints? Choose all that apply.

A printer that doesn't apply a substance to the paper is called:

A small office needs all of the computers to print to one printer. The manager asks if the printer can be a local and a network printer at the same time. Is this possible?