Which of the following is a digital key system feature that allows for the integration of voice and data features and functions?
A)ACD
B)POTS
C)IVR
D)CTI

Question

Quizplus · Accepted Answer

CTI is a digital key system feature that allows for the integration of voice and data features and functions.
Key Takeaway: Computer telephony integration, or CTI, allows interactions on a telephone and a computer to be integrated or coordinated. CTI includes all contact channels like voice, email, web, and fax with computer systems.

Which of the Following Is a Digital Key System Feature