You are trying to help a customer fix a lighting issue. Which of the following should you do before starting the troubleshooting activities?
A)Disconnect all AC controls
B)Debrief the customer
C)Retest the system
D)Apply all manufacturer upgrades

Question

Quizplus · Accepted Answer

You should debrief the customer before starting the troubleshooting activities.
Key Takeaway: You need to first check with the customer about the general performance and any planned repairs or upgrades. This should be done especially if a considerable amount of time has passed since the last maintenance or repair activity.

You Are Trying to Help a Customer Fix a Lighting