Question 1

If a client makes repeated sexual comments during a massage, what should the massage therapist do?
A)Joke and make light of the comments
B)Slap the customer in the head and tell them to leave immediately
C)Offer to meet the client after work for a drink
D)Stop immediately and politely explain to the client that the massage is over

Accepted Answer

If a client makes repeated sexual comments during massage, it is best to stop the massage immediately. Explain to the client that the remarks are not accepted in the realm of professional massage and that the session is over. Be polite and excuse yourself from the room. Make sure to note the incident so no future reoccurrences will happen.

Question 2

A set of moral ideals that shape a person's or group's behavior can be defined as what?
A)Ethics
B)Philosophy
C)Laws
D)Human rights

Accepted Answer

A set of moral ideals that shape a person's or group's behavior is best defined as ethics. Applying proper ethics in your massage practice will protect you from unwanted situations. Massage ethics are meant to keep the business professional and set standards throughout the field of massage.

Question 3

Which of the following is an inexpensive way help to boost your business?
A)Television commercial
B)Highway billboard
C)Gift cards
D)Rent a small shop

Accepted Answer

Gift cards are an inexpensive way to help boost your business. They make wonderful gifts for clients to present to their friends and family. Gift cards can be made on your home computer or professionally at a stationary shop.

Question 4

Tax records should ideally be kept for how long?
A)10 years
B)1 year
C)Indefinitely
D)5 years

Accepted Answer

Tax records should be kept indefinitely. A responsible business owner has all their tax records properly filed and safely placed. If you are ever audited by the IRS, you may be asked to show records from many years prior.

Question 5

What should you do if you receive tips?
A)Put them in your pocket and forget about them
B)Record them for tax purposes
C)Refuse to accept them
D)Offer them to charity

Accepted Answer

If you receive tip for your massage, you should record them for tax purposes. This is a commonly misunderstood ethical practice. Tips are taxable, so recording them properly will keep you from future complications with the IRS.

Question 6

Which of the following will not help you in smart business planning?
A)Setting goals
B)Purchasing a one year supply of massage oils
C)Creating a business plan
D)Creating a mission statement

Accepted Answer

Purchasing a one year supply of massage oils is not part of creating a smart business plan. Keep your overhead to a minimum in the beginning. Set a clear missions statement and goals. Make a business plan and budget and try to stick with them.

Question 7

A sole proprietorship has how many owners/partners?
A)2
B)3+
C)1
D)10+

Accepted Answer

A sole proprietorship has 1 owner. It is the licensed business that most self-employed/freelance massage therapists will register under. It allows you to conduct business legally for yourself, whether at home or on call.

Question 8

Which of the following types of protection should a massage therapist have?
A)Brass knuckles
B)Liability insurance
C)Life insurance
D)Retirement fund

Accepted Answer

A massage therapist should have liability insurance. This is the minimal insurance needed to protect against incidents of injury on your premises or during massage. Small business insurance is also a smart choice if you happen to have a successful massage practice that includes workers other than just yourself.

Question 9

If a client gives your contact information to potential clients, this is considered what?
A)Referrals
B)Illegal disclosure
C)Advertising
D)Bartering

Accepted Answer

If a client gives your contact information to potential clients, this is considered referrals. Referrals are a great way to build your business. If your client is pleased with your service and price, they are normally glad to tell their friends and colleagues about you. You may find that eventually most of your clients have come from a referral by another of your satisfied clients.

Question 10

Which of the following would not be considered a business expense?
A)Uniform
B)Flowers for your massage office
C)Hand soap for the massage toilet
D)Manicure for the massage therapist

Accepted Answer

A manicure for the massage therapist is not considered a business expense. Although nails should be kept clean and short, having them done professionally is not a write-off. Buying material for the massage space, like soap, tissue, flowers or candles is an acceptable write-off for tax purposes.

Question 11

What does ABMP stand for?
A)Agreement Between Massage Professionals
B)Applied Basics for the Massage Profession
C)Associated Bodywork and Massage Professionals
D)Always Believe in Massage Principles

Accepted Answer

ABMP stand for Associated Bodywork and Massage Professionals. They are the largest association of their type in The United States. They offer liability insurance and assistance in other areas of the massage business.

Question 12

Which of the following is not a massage organization?
A)AMMA
B)ABMP
C)IMA
D)AMTA

Accepted Answer

AMMA is not a professional massage association. Three major associations in America are ABMP, IMA and AMTA. ABMP is the Associated Bodywork and Massage Professionals. IMA is the International Massage Association. AMTA is the American Massage Therapy Association.

Question 13

Which of the following actions is not a violation of the NCBTMB code of ethics?
A)Telling a client you can cure their disease
B)Offering sexual massage to your client
C)Refusing to treat a person that you may feel uncomfortable massaging
D)Letting other therapists read a client's file without permission

Accepted Answer

Refusing to massage a person that you feel uncomfortable with is not a violation of the NCBTMB code of ethics. In fact, it is one of your rights as a member. The safety of the therapist is equally as important as the safety of the client, and should not be overlooked at any cost.

Question 14

Which of the following agencies is responsible for protecting the privacy of health information?
A)HHS
B)HIPAA
C)TSA
D)Homeland Security

Accepted Answer

HIPAA is responsible for protecting the privacy of health information. HIPAA stands for Health Insurance Portability and Accountability Act. It is under the direction of Health and Human Services, and the Office for Civil Rights.

Question 15

If a regular client of yours has a spot on their skin that seems to be getting larger over time, what should you do?
A)Bring it to their attention and suggest seeing a doctor
B)Ignore it, as it is not your place to say anything
C)Try to massage it away
D)Stop the massage immediately and rush them to the hospital

Accepted Answer

If one of your regular clients has a spot on their skin that seems to be getting larger over time, you should bring it to their attention and suggest they see a doctor. Referring the client to another health professional is part of your responsibility if you recognize that your scope of therapeutic abilities is inadequate to help the client. An enlarging spot on the skin could be skin cancer, and your client would be grateful that you mentioned it, especially if they have not noticed it before.

Question 16

When it is time for your client to disrobe, what action should you take?
A)Stay in the room like it's is no big deal
B)Offer to help them
C)Excuse yourself from the room
D)Stay in the room and turn around

Accepted Answer

When you client is ready to disrobe, it is best that you excuse yourself from the room. Clients will differ in their levels of modesty, but leaving the room each time is a consistently good habit. It will show respect for their modesty and establish trust from the beginning of the massage.

Question 17

What is a professional way of interviewing your client?
A)Friend them on Facebook and read their profile
B)Go over the information sheet they filled out with them before starting
C)Take them out for a beer
D)Start massaging and see what information comes up as you go along

Accepted Answer

A professional way to interview your client is to carefully go over the information sheet they filled out before receiving the massage. Ask about specific injuries or traumas that may be affecting them. Also ask questions about their working situation, levels of stress, and overall wellbeing. Try to extract any information that will help you to treat them better.

Question 18

What are two forms of communication during a massage session?
A)Loud and clear
B)Soft and low
C)Verbal and non-verbal
D)Passive and aggressive

Accepted Answer

Verbal and non-verbal communication are both important factors of a massage session. Body language is often heard much more clearly than spoken language. In massage, boundaries are set using body language. Creating a balance of non-verbal and verbal communication will certainly put you on your way to becoming a better therapist.

Question 19

Which of the following tactics would help to generate more income for your massage business?
A)Selling packages for multiple sessions to a client to insure future visits
B)Undercharging for your rates
C)Keeping poor records
D)Lacking organization

Accepted Answer

Selling packages for multiple sessions to a client to insure future visits is a smart tactic that would help generate income for your massage business. It is wise to make regularly scheduled appointment with your clients. Try to book the next appointment before your present massage appointment is over.

Question 20

As a small business owner, which of the following is not something you will be responsible for?
A)Paying your own taxes
B)Getting good health coverage
C)Stock and inventory
D)Creating your own oils.

Accepted Answer

Creating your own oils is not something you are responsible for as a small business owner. Being in business for yourself means you have to pay your own taxes, set up your own health insurance, and keep stock and inventory of all your supplies and equipment. These practices will create a responsible massage business.

Quiz 6: Standards and Practices

If a client makes repeated sexual comments during a massage, what should the massage therapist do?

A set of moral ideals that shape a person's or group's behavior can be defined as what?

Which of the following is an inexpensive way help to boost your business?

Tax records should ideally be kept for how long?

What should you do if you receive tips?

Which of the following will not help you in smart business planning?

A sole proprietorship has how many owners/partners?

Which of the following types of protection should a massage therapist have?

If a client gives your contact information to potential clients, this is considered what?

Which of the following would not be considered a business expense?

What does ABMP stand for?

Which of the following is not a massage organization?

Which of the following actions is not a violation of the NCBTMB code of ethics?

Which of the following agencies is responsible for protecting the privacy of health information?

If a regular client of yours has a spot on their skin that seems to be getting larger over time, what should you do?

When it is time for your client to disrobe, what action should you take?

What is a professional way of interviewing your client?

What are two forms of communication during a massage session?

Which of the following tactics would help to generate more income for your massage business?

As a small business owner, which of the following is not something you will be responsible for?