Kimlan is a salesperson for ABC Advertising and is having trouble maintaining control of her sales calls. She finds that her customers often go off on tangents and will talk about relatively unimportant things until her time with those customers is up. What could Kimlan probably benefit from?
A) improving her questioning skills
B) being more candid with her customers by asking them to stay focused
C) talking more during the sales call so the customers don't have a chance to go off on tangents
D) being more formal and less friendly during the sales call

Question

Quizplus · Accepted Answer

By improving her questioning skills, Kimlan can lead the conversation and keep it on track towards the sale. By asking relevant and targeted questions, she can steer her customers towards discussing the important aspects of the sale and avoid tangents. Being more candid (option B) may come off as rude or pushy, and talking more (option C) may bore or overwhelm customers. Being less friendly (option D) may also put off customers and damage relationships.

Kimlan Is a Salesperson for ABC Advertising and Is Having