Simone is a sales representative for an industrial chemical company. Over the next few months, Simone plans to have some members of her organization's R&D department visit her customers to see how they use the products. Why is Simone doing this?
A) She wants the people from the R&D department to handle any technical complaints that come up.
B) She is making an effort to expand collaborative involvement between her company and her key accounts.
C) She is trying to impress her customers by showing her organization's expertise in research and development.
D) She is trying to build goodwill with her customers by showing that her organization cares.

Question

Quizplus · Accepted Answer

Simone is trying to expand collaborative involvement between her company and her key accounts by having members from R&D department visit customers to see how they use the products. This will help in building a stronger relationship with the customers and also help in understanding their needs better.

Simone Is a Sales Representative for an Industrial Chemical Company