When resolving complaints, salespeople should focus on what they can do rather than what they cannot do for the customer.

Name: When resolving complaints, salespeople should focus on what they can do rather than what they cannot do for the customer.
Brand: Quizplus
Rating: 4.9 (46 reviews)

Question

Quizplus · Accepted Answer

Focusing on what they can do for the customer helps salespeople find solutions to the problem, whereas focusing on what they cannot do for the customer does not offer any resolution to the issue.

When Resolving Complaints, Salespeople Should Focus on What They Can