Customers expect salespeople to be warm, friendly, and reliable but are not particularly demanding when it comes to empathy or accuracy.

Question

Quizplus · Accepted Answer

This statement is false. Customers do expect salespeople to be warm, friendly, and reliable, but they are also increasingly demanding when it comes to empathy and accuracy. In today's competitive marketplace, customers have access to a wide range of information and options, and they expect salespeople to provide them with personalized, accurate solutions and recommendations. Empathy has also become increasingly important, as customers expect salespeople to understand their needs and preferences and to provide guidance and support throughout the buying process.

Customers Expect Salespeople to Be Warm, Friendly, and Reliable but Are