During periods of stress and change, which of the following strategies should managers use to provide emotional support to staff members? (Select all that apply.)
A) Reframe difficult questions.
B) Communicate facts through e-mail.
C) Provide active listening.
D) Promote action steps and solutions.
E) Keep staff informed of decisions.
F) Communicate with participation.

Question

Quizplus · Accepted Answer

Emotional responses are an expected part of change, and managers need to be able to provide emotional support to staff during periods of stress. Some of the effective strategies are active listening, promoting action steps and solutions, keeping staff informed of decisions, soliciting input, encouraging participation, and reframing difficult questions.

During Periods of Stress and Change, Which of the Following