Which of the following responses from the nurse manager is consistent with a culture that promotes patient safety?
A) We make sure that we don't have any errors on this unit.
B) We identify who made the error and take corrective action.
C) We provide remedial training for all staff on the unit when there is an error.
D) We report any medical error or near-miss to help us find the root cause of the problem.

Question

Quizplus · Accepted Answer

Health care organizations that embrace a fair and just culture identify and correct the systems or processes of care that contributed to the medical error or near-miss. Managers believe that more health care professionals will report more errors and near-misses when they are protected by a non-punitive culture of medical error reporting, and this will further improve patient safety through opportunities for improvement and lessons learned (CAPSAC, 2016). The American Nurses Association has endorsed just culture as a means of ensuring safe care (ANA, 2010).

Which of the Following Responses from the Nurse Manager Is