Attributes of a total quality organization according to BNQA include: (Select all that apply.)
A) accreditation by TJC.
B) a commitment to obtaining Magnet designation.
C) strategic planning.
D) focus on patients, other customers, and markets.
E) organizational performance results.

Question

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The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. Named after the Secretary of Commerce, the BNQA "was established by Congress in 1987 to enhance the competitiveness and performance of U.S. businesses" (National Institute of Standards and Technology, 2007, p. 1). The standards in seven areas of excellence are: (1) leadership, (2) strategic planning, (3) customer and market focus (focus on patients, other customers, and markets), (4) information and analysis, (5) human resource focus, (6) process management, and (7) business results (organizational performance results). Organizations committed to quality improvement choose to adopt the BNQA approach as another means of defining and improving their organizational processes to achieve quality outcomes.

Attributes of a Total Quality Organization According to BNQA Include