The Baldrige National Quality Award (BNQA) establishes a set of performance standards that define a total quality organization. The standards in areas of excellence include: (Select all that apply.)
A) leadership.
B) strategic planning.
C) environment of care.
D) human resource focus.
E) medication management.

Question

Quizplus · Accepted Answer

The standards in seven areas of excellence established by the BNQA are: (1) leadership, (2) strategic planning, (3) customer and market focus (focus on patients, other customers, and markets), (4) information and analysis, (5) human resource focus, (6) process management, and (7) business results (organizational performance results).

The Baldrige National Quality Award (BNQA) Establishes a Set of Performance