Zeithaml, Parasuraman, and Berry (1990) , identified and fine-tuned five dimensions used by consumers to evaluate service quality.Which of the five dimensions is concerned with promptness and helpfulness?
A) Responsiveness
B) Assurance
C) Reliability
D) Empathy
Correct Answer:
Verified
Q1: A quality management system (QMS) is defined
Q2: What does the United Kingdom Department of
Q3: Zeithaml, Parasuraman, and Berry (1990), identified and
Q4: Zeithaml, Parasuraman, and Berry (1990), identified and
Q6: Within the domain of quality management literature,
Q7: Which standard within the ISO 9000 family
Q8: Which standard within the ISO 9000 family
Q9: The EFQM (European Foundation for Quality Management)
Q10: One of the components of the EFQM
Q11: According to Slack, Brandon-Jones and Johnston (2013),
Unlock this Answer For Free Now!
View this answer and more for free by performing one of the following actions
Scan the QR code to install the App and get 2 free unlocks
Unlock quizzes for free by uploading documents