A quality management system (QMS) is defined as the organisational structure, policies, procedures, processes and ___________ needed to implement quality management.
A) resources
B) people
C) possessions
D) properties
Correct Answer:
Verified
Q2: What does the United Kingdom Department of
Q3: Zeithaml, Parasuraman, and Berry (1990), identified and
Q4: Zeithaml, Parasuraman, and Berry (1990), identified and
Q5: Zeithaml, Parasuraman, and Berry (1990), identified and
Q6: Within the domain of quality management literature,
Q7: Which standard within the ISO 9000 family
Q8: Which standard within the ISO 9000 family
Q9: The EFQM (European Foundation for Quality Management)
Q10: One of the components of the EFQM
Q11: According to Slack, Brandon-Jones and Johnston (2013),
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