All the process dimensions have implications on the costs of creating products or services depending on whether the specific dimension is high or low.Which dimension, at its high end leads to a short waiting tolerance, satisfaction that is governed by customer perception, need for customer contact skills, received variety is high, and high unit costs?

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Visibility, when high, implies that the process is very open to customer view, leading to short waiting tolerance, satisfaction governed by customer perception, a need for customer contact skills, high received variety, and high unit costs.

All the Process Dimensions Have Implications on the Costs of Creating