After identifying the potential causes of poor performance, the sales manager must reprimand the salesperson.

Question

Quizplus · Accepted Answer

Reprimanding should not be the first course of action. The sales manager should first discuss the performance issues with the salesperson and work together to identify solutions and set goals for improvement. Reprimanding should only be used as a last resort if there is a consistent failure to meet expectations despite efforts to improve.

After Identifying the Potential Causes of Poor Performance, the Sales