_______ refers to the verbal and nonverbal behaviors that we use to maintain, defend, or upgrade our own social self-image or uplift or undercut others' social images.

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Facework refers to the strategies we use to maintain our own "face" or social self-image and to uphold or challenge others' "face". It includes both verbal and nonverbal behaviors, such as flattery, apologies, nonverbal cues, and even withdrawing from a situation. Facework plays a crucial role in managing interpersonal and intercultural conflicts.

_______ Refers to the Verbal and Nonverbal Behaviors That We