Question 1

Collectivists tend to view conflict using a(n) _______ conflict lens.

Accepted Answer

Collectivists emphasize interdependence and the importance of maintaining harmonious relationships within the group. Therefore, they tend to view conflict as a threat to group harmony and seek to avoid it whenever possible. This perspective is consistent with an interdependent-self conflict lens, which focuses on preserving relationships and finding mutually beneficial solutions.

Question 2

If you use an independent-self conflict lens, which of the following is not one of your tendencies?

Accepted Answer

The independent-self conflict lens tends to prioritize individual goals and outcomes over maintaining relationships or compromising. Therefore, taking a long-term compromising mode would not align with this lens. The other tendencies listed (clear win-lose conflict approach, outcome-driven mode, compartmentalizing task issues separately from relationship issues) are more consistent with an independent-self conflict lens.

Question 3

The status-achievement conflict approach emphasizes the combined values of _______ and _______ power distance.

Accepted Answer

The status-achievement conflict approach emphasizes the combined values of individualism and large power distance, suggesting that societies or organizations that value individual achievement but also maintain a significant level of hierarchy and power distance can experience conflicts related to status and achievement recognition.

Question 4

At a given place of work, workers take turns in the role of leader and collaborate to make decisions. Which approach to conflict does this reflect, according to the intercultural workplace conflict grid?

Accepted Answer

This approach reflects the communal approach to conflict, where decisions are made collaboratively and everyone is involved in the process. There is a shared goal of working together and building consensus. This approach values communication, relationships and finding a solution that benefits everyone involved.

Question 5

The _______ conflict approach is guided by collectivism and large power distance values.

Accepted Answer

The benevolent conflict approach is associated with collectivism and large power distance values, emphasizing harmony, group cohesion, and respect for hierarchy.

Question 6

During a conflict over money, two individuals focus on the practical issue of how to spend it. They are focusing on which goals?

Accepted Answer

Content goals focus on the tangible and practical issues of a conflict, such as how to spend money. Relational conflict goals focus on the relationship between the individuals involved, identity-based goals focus on how the individuals view themselves in the conflict, and interdependent goals focus on finding a mutually beneficial solution.

Question 7

_______ goals refer to face-saving and face-honoring issues, such as self-respect and other-consideration issues.

Accepted Answer

Identity-based goals are related to self-respect and maintaining a positive self-image, while also respecting the identities and dignity of others. These goals are focused on maintaining and enhancing positive relationships while avoiding conflicts that threaten a person's identity and self-esteem. Examples include issues related to cultural, gender, and religious differences. Content goals refer to the specific issues that are being discussed, while relational conflict goals are focused on maintaining positive social relationships. Independent-lens goals are focused on achieving personal goals and outcomes regardless of how they may affect or relate to others.

Question 8

Conflict resources include _______ resources, such as money, and _______ resources, such as emotional needs.

Accepted Answer

Conflict resources can be divided into tangible resources like money, property, or physical assets and intangible resources, such as emotional needs, power or status. Option A and C are not accurate descriptions, and Option D does not provide an appropriate distinction between the types of conflict resources.

Question 9

In negotiating conflict over scarce resources, the technique that includes an active search for alternative paths or creative solutions to enlarge the amount, type, or use of the resources is called

Accepted Answer

The technique that includes an active search for alternative paths or creative solutions to enlarge the amount, type, or use of the resources is called expansion. This technique focuses on finding ways to increase the available resources rather than simply dividing or compromising over the existing resources, making it the best choice in negotiating conflict over scarce resources.

Question 10

_______ refers to the verbal and nonverbal behaviors that we use to maintain, defend, or upgrade our own social self-image or uplift or undercut others' social images.

Accepted Answer

Facework refers to the strategies we use to maintain our own "face" or social self-image and to uphold or challenge others' "face". It includes both verbal and nonverbal behaviors, such as flattery, apologies, nonverbal cues, and even withdrawing from a situation. Facework plays a crucial role in managing interpersonal and intercultural conflicts.

Question 11

During conflict, Dianesh is acutely aware of protecting his own image. According to face negotiation theory, he has a concern for

Accepted Answer

Dianesh's concern for protecting his own image indicates a concern for his self-face, the positive social value a person claims for oneself in a given interaction.

Question 12

According to the five-style conflict model, the _______ conflict style is reflective of low concern for self-interest and low concern for others' interest.

Accepted Answer

The style that reflects low concern for self-interest and low concern for others' interest is the "avoiding" style. This style involves a desire to withdraw from the conflict and avoid any potential negative consequences or emotional turmoil. It may be appropriate in situations where the stakes are low or when emotions are high and a cooling off period is needed. However, overuse of this style can lead to unresolved issues and a lack of progress towards resolution.

Question 13

Which approach to studying conflict style stresses that individuals have predominant conflict style tendencies that depend on the individual's personality traits?

Accepted Answer

The dispositional approach stresses that conflict style tendencies depend on individual personality traits. This approach suggests that each individual has a preferred way of dealing with conflict that is relatively stable across situations.

Question 14

Jon dodges his study partner and when his partner approaches him about their conflict over when to meet next, Jon changes the subject. Jon is operating from which of the following conflict styles?

Accepted Answer

Jon is avoiding the conflict by dodging his study partner and changing the subject when approached about scheduling a meeting. This behavior fits the avoiding conflict style.

Question 15

Lea prefers to sleep in a room that's very warm, 90 degrees. Bea prefers to sleep in a room that's very cool, 60 degrees. Which conflict style involves splitting things right down the middle and keeping the room at 75 degrees?

Accepted Answer

Compromising involves finding a solution that satisfies both parties to some extent, even if it does not fully meet the preferences of either person. In this case, keeping the room at 75 degrees is a compromise between 90 and 60 degrees, and both Lea and Bea may be willing to accept this temperature as an agreeable solution.

Question 16

According to the five-style conflict model, the _______ conflict style is reflective of a high concern for self-interest and low concern for the other's interest.

Accepted Answer

The dominating conflict style is characterized by a focus on self-interest and a lack of concern for the other party's interests. This style is often referred to as a "win-lose" approach, where the individual seeks to come out on top at the expense of the other party.

Question 17

According to the five-style conflict model, _______ conflict style reflects moderate concern for self-interest and the other person's interest and reflects a "quick-fix" conflict closure strategy.

Accepted Answer

The compromising conflict style reflects moderate concern for self-interest and the other person's interest and reflects a "quick-fix" conflict closure strategy, making it the best choice. The obliging/accommodating style reflects high concern for the other person's interest and low concern for self-interest; the integrating style reflects high concern for both self and other interests, taking more time to find a mutually satisfying solution; the competitive style reflects high concern for self-interest and low concern for the other person's interest, attempting to win the conflict outright.

Question 18

In conflict, _______ tend to be more self-face oriented and _______ tend to be more other- or mutual-face oriented.

Accepted Answer

Individualists tend to prioritize their own interests and desires, while collectivists prioritize the well-being and harmony of the group. In conflict, individualists would therefore be more self-face oriented, while collectivists would be more other- or mutual-face oriented.

Question 19

The _______ mode of conflict is energetic and emotionally expressive; in comparison, the _______ mode of conflict is low-keyed and emotionally restrained.

Accepted Answer

The answer of The _______ mode of conflict is energetic...

Question 20

Anita, a recent U.S. immigrant, strongly identifies with her traditional Latinx values of community and elderly respect. Therefore, she likely operates from values that are _______ and _______ power distance-based.

Accepted Answer

Anita identifies with traditional Latinx values of community and elderly respect which are rooted in collectivism. Additionally, Latin American cultures tend to have a larger power distance, meaning there is a greater acceptance and expectation of unequal distribution of power and status. Therefore, Anita likely operates from values that are collectivistic and large power distance-based.

Quiz 9: How Can We Manage Intercultural Conflict Flexibly