Question 1

_______ refers to a bound unit of interacting individuals who uphold a set of shared traditions and way of life.

Accepted Answer

A cultural community refers to a group of people who share a set of traditions, beliefs, and customs that define their way of life. This can include factors such as language, religion, art, music, and social practices. Members of a cultural community interact with one another, usually within a particular geographic location, and often work together to uphold their shared way of life.

Question 2

Dr. Grey realizes she has inappropriately criticized Binh Phuoc's family remedy for sprained ankles. However, because intercultural communication is a(n) _______ process, she cannot take back her remark.

Accepted Answer

The term "irreversible" indicates that once Dr. Grey has made the criticism, she cannot take it back or undo the impact it has had on Binh Phuoc and his family. This reflects the non-retractable nature of communication, particularly when it involves intercultural differences and the potential for misunderstandings. The other options do not accurately describe the situation or characteristics of intercultural communication.

Question 3

_______ meaning refers to the factual or digital information conveyed to the receiver.

Accepted Answer

Content refers to the actual information or message that is being communicated from the sender to the receiver. This can be in the form of text, images, videos, or any other type of media.

Question 4

_______ intercultural communication emphasizes the importance of integrating knowledge and an open-minded attitude and putting them into adaptive and creative practice in everyday communication.

Accepted Answer

The description fits the concept of flexible intercultural communication, which values knowledge, an open-minded attitude, and adaptability in everyday communication. The other options, conscious incompetent, inflexible, and ethnocentric, do not fit this definition.

Question 5

An _______ mindset means understanding a communication behavior from the other person's cultural frame of reference.

Accepted Answer

An ethnorelative mindset involves seeing things from the perspective of another culture, which is essential for understanding communication behaviors within their cultural context.

Question 6

Caleb returns from a vacation in Greece and announces that Greeks are unfriendly and cold because they won't strike up conversations with him on the subways as is often done in the United States. What mindset is Caleb using to evaluate Greek behavior?

Accepted Answer

Caleb is using an ethnocentric mindset by expecting Greek behavior to conform to his own cultural norms and standards. He is judging their behavior based on his own cultural expectations and assuming that his way of interacting with others is the only "friendly" way.

Question 7

Visiting ethnic neighborhoods, temples, or stores is an example of which kind of knowledge?

Accepted Answer

Visiting ethnic neighborhoods, temples, or stores is an example of informal studying, as it involves experiential learning outside of a formal educational setting.

Question 8

The _______ attitude layer refers to the willingness to suspend ethnocentrism and the readiness to be open-minded in learning about cross-cultural difference issues.

Accepted Answer

The answer of The _______ attitude layer refers to the...

Question 9

The _______ attitude layer refers to the emotional commitment to engage in cultural perspective taking and the cultivation of an empathetic heart in reaching out to culturally diverse groups.

Accepted Answer

The affective attitude layer is focused on emotions and feelings, such as empathy and the emotional commitment to engaging with culturally diverse groups. The cognitive attitude layer is focused on knowledge and understanding, while unconscious incompetence and conscious incompetence are related to a person's awareness or lack of awareness of their own skills or knowledge.

Question 10

_______ refers to our operational abilities to integrate knowledge and a responsive attitude with adaptive intercultural practice.

Accepted Answer

The operational abilities described in the statement are referred to as skills.

Question 11

Cliff notices that a study-abroad student bows instead of shaking hands when introduced. Cliff thinks to himself, "This is not what I expected, and it's not even the correct thing to do when introduced." Cliff is evaluating the study-abroad student based on which criteria of flexible intercultural communication?

Accepted Answer

The criteria of appropriateness refers to the degree to which communicative behaviors are perceived as proper and fitting in a given cultural context. In this case, Cliff is judging the study-abroad student's behavior as incorrect or inappropriate for the given cultural context.

Question 12

When Abel is introduced to a study-abroad student who bows instead of shaking hands, Abel decides to try bowing as a way to adjust to meet the need of the situation. We should congratulate Abel for doing a good job at which criterion of flexible intercultural communication?

Accepted Answer

Abel demonstrated communication adaptability by recognizing and adjusting his communication style to meet the cultural expectations of the student he was interacting with.

Question 13

Our ability to change our interaction behaviors and goals to meet the specific needs of the situation is which criterion of a flexible intercultural communicator?

Accepted Answer

Communication adaptability refers to the ability to adjust one's communication style to fit the needs of a particular intercultural interaction. This involves being flexible and responsive to the specific cultural and social norms of the situation, which is essential for successful intercultural communication. Appropriateness and effectiveness are also important criteria for intercultural communication, but they are not specific to the ability to adapt to different situations. Communication ethnocentrism, on the other hand, is a negative trait that involves judging others based on one's own cultural norms and values, rather than being open and respectful of other cultures.

Question 14

When you are very concerned about how to engage in a proper and polite Finnish dinner conversation, you are working hard to address the process _______ criterion of competent intercultural communication.

Accepted Answer

Appropriateness refers to the ability to adapt to the cultural norms and expectations of the other party in intercultural communication. In this scenario, the concern about engaging in a proper and polite Finnish dinner conversation shows an understanding of the importance of adapting to Finnish cultural norms, which is an example of addressing the appropriateness criterion.

Question 15

You're very focused in moving your task goals forward in your overseas assignment, you're working hard on the competence criterion of

Accepted Answer

The competence criterion of effectiveness is focused on achieving the desired results and meeting the goals of the task. By being focused on moving task goals forward in their overseas assignment, the individual is demonstrating a strong focus on effectiveness. Appropriateness relates to using suitable methods or approaches, adaptability relates to being able to adjust to new environments or changes, and excellence reflects high quality performance. While these criteria are important, they are not the primary focus of the described behavior.

Question 16

The staircase model of intercultural communication depicts various stages of developing intercultural

Accepted Answer

The staircase model of intercultural communication depicts various stages of developing intercultural communication flexibility. The model describes six stages of communication behavior ranging from ethnocentrism to ethnorelativism, where individuals become more adaptable and comfortable with culturally diverse communication situations.

Question 17

In the staircase model of intercultural communication, the "blissfully ignorant" stage at which individuals have no culture-sensitive knowledge to communicate competently with the host members of the new culture is the _______ stage.

Accepted Answer

The "blissfully ignorant" stage describes a state of unconscious incompetence, where individuals are unaware of their lack of cultural knowledge and the impact it has on their communication with members of the new culture. They are not yet conscious of their own incompetence in intercultural communication.

Question 18

In the staircase model of intercultural communication, the stage at which individuals have some notion that they behave incompetently but lack the knowledge or skills to operate adaptively in the new culture is the _______ stage.

Accepted Answer

The stage at which individuals have some notion that they behave incompetently but lack the knowledge or skills to operate adaptively in the new culture is known as conscious incompetence. This means that individuals are aware of their lack of understanding or ability to navigate the new culture, but they have not yet acquired the skills or knowledge to do so effectively.

Question 19

Carmen takes her intercultural communication class and realizes that she indeed should change some of her intercultural communication behaviors. So, she has made efforts to increase her knowledge, attitudes, and skills. Carmen is in what stage of the staircase model?

Accepted Answer

Carmen has recognized her need for improvement and has taken steps to improve her intercultural communication behaviors, indicating that she is now in the conscious competence stage.

Question 20

An individual who actively pursues new intercultural knowledge to improve her communication competencies with individuals from another culture is operating at which stage of the staircase model of intercultural communication?

Accepted Answer

The conscious competence stage is characterized by a high awareness of one's own intercultural strengths and weaknesses and a deliberate effort to improve one's communication skills with individuals from other cultures. This stage involves actively seeking out opportunities to expand one's intercultural knowledge and skills.

Quiz 2: What Is Intercultural Communication Flexibility