According to Crosby, "quality meant conformance to well designed, well defined, and well communicated requirements."
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Q3: Factors such as product carbon footprint and
Q4: Sympathy and reliability are two dimensions of
Q5: Studies have shown that tangibility and responsiveness
Q6: The famous Deming's PDCA cycle stands for
Q7: Juran's quality trilogy consisted of quality planning,
Q9: Businesses with standardized processes and low-skilled labor,
Q10: Crosby's approach to quality management would be
Q11: A human-relations intensive, high-skill environment like a
Q12: Ishikawa introduced statistical process control charts as
Q13: Any improvement in quality usually lowers cost
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