Ishikawa introduced statistical process control charts as a tool to monitor quality in a production process.
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Q7: Juran's quality trilogy consisted of quality planning,
Q8: According to Crosby, "quality meant conformance to
Q9: Businesses with standardized processes and low-skilled labor,
Q10: Crosby's approach to quality management would be
Q11: A human-relations intensive, high-skill environment like a
Q13: Any improvement in quality usually lowers cost
Q14: The tangible dimensions of service quality can
Q15: Standards such as ISO 9000 and ISO
Q16: Internal failure costs are associated with product
Q17: External failure costs are the easiest to
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