The tangible dimensions of service quality can be measured through a combination of metrics such as appearance, ease of use, and comfort.
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Q9: Businesses with standardized processes and low-skilled labor,
Q10: Crosby's approach to quality management would be
Q11: A human-relations intensive, high-skill environment like a
Q12: Ishikawa introduced statistical process control charts as
Q13: Any improvement in quality usually lowers cost
Q15: Standards such as ISO 9000 and ISO
Q16: Internal failure costs are associated with product
Q17: External failure costs are the easiest to
Q18: Companies spend the most money on external
Q19: Nonstatistical tools such brainstorming, process mapping, and
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