Quality improvement outcomes do not always meet expectations because
A) It is a difficult statistical process to understand.
B) It requires a visible and consistent commitment of resources by management.
C) The quality attributes that the customer actually prizes are usually obvious.
D) Workers and managers do not have adjoining office spaces.

Question

Quizplus · Accepted Answer

Quality improvement often requires a significant investment of resources by management and a consistent commitment to the process. If management is not fully committed or resources are not adequate, the outcomes may not meet expectations. The other choices are not relevant to the success of quality improvement outcomes.

Quality Improvement Outcomes Do Not Always Meet Expectations Because