Quality can be improved by
A) improving customer satisfaction
B) improving employee satisfaction
C) practicing continuous improvement
D) all of the above

Question

Quizplus · Accepted Answer

All choices listed contribute to improving quality. Improving customer satisfaction encourages repeat business and positive word-of-mouth, while improving employee satisfaction leads to increased productivity and better customer service. Practicing continuous improvement allows for ongoing refinement and adjustment to processes and procedures to ensure the best quality output. Therefore, all options are essential for improving quality.

Quality Can Be Improved by