After numerous complaints, the operations manager at the production line says it's not sufficient for the process to be within the control limits but it should be much closer to the sample mean. The operations manager is practicing which quality control technique?
A) Six Sigma
B) ISO 14000
C) brainstorming
D) cause-and-effect analysis

Question

Quizplus · Accepted Answer

The operations manager is practicing Six Sigma by aiming to have the process closer to the sample mean, which is a key concept of Six Sigma methodology. ISO 14000 is a set of environmental management standards, brainstorming is a creative problem-solving technique, and cause-and-effect analysis is a tool used to identify the root cause of a problem, none of which are directly related to the situation described in the question.

After Numerous Complaints, the Operations Manager at the Production Line