H&R Block, one of the nation's leading tax preparation companies, has managed to convert from a pure professional service to a service shop by the use of
A) technology
B) multiple locations in major cities
C) standardizing cost
D) tax accountants

Question

Quizplus · Accepted Answer

H&R Block's conversion from a pure professional service to a service shop was achieved through the use of technology. By developing their own tax preparation software and providing online tax filing services, H&R Block was able to automate much of the tax preparation process and reduce their reliance on tax accountants. This allowed them to offer tax preparation services at a lower cost and in a more standardized manner across their many locations.

H&R Block, One of the Nation's Leading Tax Preparation Companies