In the 3Ts model of tangibles, tasks, and treatment, the selection of the foundational T depends on
A) the size of the facility
B) the number of tasks
C) the different kinds of treatments available
D) the service performance priorities of the business

Question

Quizplus · Accepted Answer

The selection of the foundational T in the 3Ts model of tangibles, tasks, and treatment depends on the service performance priorities of the business. This means that the business needs to determine what their main focus is when it comes to service delivery - whether it is providing high-quality physical surroundings (tangibles), completing tasks efficiently and accurately (tasks), or providing excellent customer service and personal attention (treatment). Once this is determined, the other two Ts can be built upon the foundational T.

In the 3Ts Model of Tangibles, Tasks, and Treatment, the Selection