Tools for service design include all of the following except
A) ethnography
B) quality function deployment
C) Ishikawa's framework
D) co-joint analysis

Question

Quizplus · Accepted Answer

Ishikawa's framework, also known as the fishbone diagram or cause-and-effect diagram, is primarily used for identifying, exploring, and displaying the causes of a specific problem or quality characteristic. It is not specifically a tool for service design, unlike the other options which are directly used in the process of designing services.

Tools for Service Design Include All of the Following Except