Key performance indicators (KPIs) help in business decision making.
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Q5: Operations drive revenues only.
Q6: Operations affect and influence every aspect of
Q7: Functional strategies are not executed via operational
Q8: Operational strategies should be aligned with the
Q9: Operations managers are lower-level managers.
Q11: Operational key performance indicators (KPIs) provide only
Q12: Productivity is measured as the value of
Q13: There are only two types of productivity:
Q14: The value of the output relative to
Q15: Productivity metrics can be manipulated in the
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