Capacity management is not a source of competitive advantage since any well-established firm can match supply and demand.
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Q3: Capacity management is an operational activity that
Q4: Capacity planning is a tactical task that
Q5: Price changes are useful ways for shifting
Q6: Premium pricing can be used to effectively
Q7: Process management can increase capacity by redesigning
Q9: Yield management parses capacity into separate pricing
Q10: Maximizing yield is the same as maximizing
Q11: Yield management works with fixed capacities and
Q12: If demand cannot be segmented into price-
Q13: Overbooking is when hotels and airlines know
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