Based on experience, the manager at the Giraffe Hotel decides to accept a reservation for a party of 12 guests knowing that his hotel is sold out. She is accepting the reservation because
A) She can cancel the reservations of the 12 lowest-paying guests and get more revenue from the new guests.
B) She can make arrangements with the neighboring hotel to accept the 12 guests.
C) She is using overbooking techniques and has determined that she can safely accept the 12 guests.
D) She knows she will have 6 cancellations and 6 no-shows among the current reservations.

Question

Quizplus · Accepted Answer

The manager is using overbooking techniques and has determined that she can safely accept the 12 guests based on past experience. This means that she has studied the data on cancellations and no-shows and has calculated that she can accept the reservation without overloading the hotel. Option A is not ethical as it involves canceling reservations of guests who have already booked. Option B might be a possibility, but the question does not provide enough information to confirm this. Option D might be true, but the manager cannot rely solely on cancellations and no-shows to make her decision.

Based on Experience, the Manager at the Giraffe Hotel Decides