Queuing theory, the study of waiting line models, helps operations managers better understand
A) inadequate capacity and variability in demand arrival rates/service times
B) service businesses such as UPS, USPS, or FedEx
C) assembly line-type manufacturing
D) why people go to the bank or doctor's office

Question

Quizplus · Accepted Answer

Queuing theory is primarily concerned with modeling and analyzing waiting lines, or queues, and helps operations managers understand issues such as inadequate capacity and variability in demand arrival rates or service times. While queuing theory may be applicable to service businesses like UPS, USPS, or FedEx, it is not limited to these organizations and can also be used for other types of operations, such as assembly line-type manufacturing or healthcare provider settings like doctor's offices or hospitals.

Queuing Theory, the Study of Waiting Line Models, Helps Operations